Refund and Returns Policy
If a product you have purchased from us is faulty, damaged (excluding damage caused by misuse), wrongly described or breaches a consumer guarantee, we will happily refund your money, exchange or, where possible, repair the product.
For some high value products, we reserve the right to have the product assessed for acceptable quality prior to discussing a suitable remedy with you.
To make a claim under our faulty returns policy, please contact:
We will ask you for a valid proof of purchase when returning a faulty product. Some examples of acceptable proof of purchase are your original receipt, tax invoice, or a credit card statement clearly showing your purchase at The Happy Brewery. If your purchase incurred a delivery fee, then we will also cover the cost of delivery for the return.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.